Most Earn problems have one of four causes: the wrong wallet is selected, the wallet lacks the native coin for the network fee, the network has paused the action, or the transaction is still waiting for confirmation. Check these first, then pull down to refresh.
On this page
This page lists the Earn problems users report most often and what to do about each. If your case is not here, contact support through the chat inside the app. Support will never ask for your recovery phrase.
A position does not show
- Check the selected wallet. Earn shows the positions of the wallet that is selected. Switch to the wallet that made the deposit.
- Refresh. Pull down on the Earn screen.
- Wallet type. In the mobile app, Aave, Blend and RUJI are listed for a seed wallet only. With a vault selected you see SUI.
- Very small Aave positions. A position worth about one cent or less is not listed under My positions.
- Web app. Positions are read from the connected wallet.
- New deposit. A new position appears after the network has confirmed the transaction. Check the transaction under Activity.
A transaction is pending or has not arrived
A stake or deposit is pending
A transaction shows as pending until the network has confirmed it. This usually takes seconds to minutes. It takes longer when the network is busy. The fee speed you pick on the review screen changes the network fee and the priority of the transaction, not the product you deposit into.
If a transaction stays pending for a long time, do not send it again. Open it under Activity and check its status first.
A withdrawal has not arrived
- Open Activity and check that the withdrawal transaction is confirmed.
- Check the balance on the same network you deposited from. An Aave withdrawal on Arbitrum returns to your Arbitrum address.
- For a lending withdrawal, the market needs enough liquidity. If it does not have it, try a smaller amount or try again later.
Rewards look wrong or are missing
- RUJI: rewards are compounded into your staked balance.
- SUI: you hold afSUI. Its value in SUI reflects the rewards.
- Aave: interest is added to your position. When you withdraw, THORWallet keeps its fee on the earnings, so you receive slightly less than the full interest.
- The rate fell: rates are variable. A lower rate is not an error.
Error messages
| Message | What it means | What to do |
|---|---|---|
| Failed to load fees. Please try again... | The app could not get the network fee. | Tap Retry. Check your connection. |
| Not enough balance to pay network fee | The wallet lacks the native coin of that network. | Add ETH, RUNE, SUI or XLM, depending on the network. |
| Halted | The network has paused the action for this asset. | Wait until the network resumes it. |
| Minimum stake: 1 SUI | The amount is below the minimum. | Enter at least 1 SUI. |
| Please, select a validator | SUI staking needs a validator. | Select one. If the list is empty, tap Retry. |
| Failed to create Earn Account | The one-time account transaction did not go through. | Check that you hold ETH for the fee on that network and try again. |
Other cases
You cannot deposit your full XLM balance
Stellar requires a minimum XLM balance in every wallet. THORWallet keeps this reserve out of the amount you can deposit into Blend.
Contact support
Open the chat inside the app, or write to info@thorwallet.org. Send the transaction link from Activity and the name of the Earn product. Never send your recovery phrase or a vault backup.
Related
Common questions
Why does my Earn position not show?
Check that the wallet that made the deposit is selected, then pull down on the Earn screen to refresh. Aave positions are only listed for a seed wallet, and very small Aave positions worth about one cent or less are hidden.
Why is the Next button disabled?
The amount is missing or too small, the fees have not loaded, the wallet lacks the native coin for the fee, or the network has halted the action. The screen shows the reason above the button.
How long does a withdrawal take?
It depends on the protocol and the network. Most withdrawals arrive within minutes. Lending withdrawals can wait when the market has little liquidity.
Can support cancel or reverse an Earn transaction?
No. On-chain transactions cannot be cancelled or reversed. Support can help you read the status.
Thank you.
Sorry about that. Chat with support inside the app, or write to info@thorwallet.org. Support will never ask for your recovery phrase.