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70 articles with direct answers and exact steps, checked against the current app.
Most asked
My swap has not arrived. What do I do?
A swap that takes long is usually still running. Open Activity, open the swap and check which step is pending. If a swap is refunded, the coin you sent comes back to the address you sent it from, minus network fees.
Read the article →Why is my balance or token not showing?
Pull down on the wallet home screen to refresh. If a token is still missing, tap the plus icon and switch it on under Manage tokens. Your funds are on the blockchain, so you can always check your address with Explore.
Read the article →What do I need to verify my identity for the card?
You need a valid passport or national ID card, a selfie and a proof of address in your name that is not older than 3 months. The verification runs in the mobile app in two parts, and the card partner Unblock reviews the documents.
Read the article →What does a swap cost?
Swaps under $100 carry no THORWallet fee. Above that the THORWallet fee is 1.25%, 0.5% or 0.2% depending on your Community Tier, and it falls further on large swaps. Network fees and route fees are separate.
Read the article →How do I top up the THORWallet Card?
Open your card, tap Top Up, choose an asset and an amount and confirm. USDC on Ethereum goes straight to the card with no top-up fee. Other assets are converted to USDC first. A top-up usually takes about 2 minutes.
Read the article →How do I back up my recovery phrase?
On the Wallet screen tap Backup your wallet, write down the 12 words on paper and confirm them in the correct order. To see the phrase again, open Settings, then Security, then Recovery Phrase. Never share it and never store it online.
Read the article →Browse by topic
Getting started
Install the app, create or restore a wallet, back it up, send and receive.
Security
Self-custody, passcode, scams, WalletConnect and token approvals.
- Is THORWallet safe and legit?
- How self-custody works in THORWallet
- Stay safe from scams
- PIN, Face ID and fingerprint unlock
- Connect to dapps with WalletConnect
- Token approvals: review and revoke
All 7 articles
Swaps
Routes, fees, tracking, errors, refunds and limit orders.
Vaults
Multi-device vaults: create, sign, back up and restore.
Earn
Lending, staking and the risks.
Trading
Perpetuals on Hyperliquid and tokenized stocks.
- Perpetuals in THORWallet
- How to deposit to and withdraw from perpetuals
- How to place a perpetual order
- Margin, funding and liquidation
- Tokenized stocks in THORWallet
- How to buy and sell tokenized stocks
All 7 articles
THORWallet Card
Getting the card, identity verification, top-ups, fees and limits.
- THORWallet Card
- How to get the THORWallet Card
- Identity verification (KYC) for the card
- How to top up the THORWallet Card
- Card fees and limits
- Manage your THORWallet Card
All 7 articles
$TITN
The utility token, staking, Community Tiers and USDC rewards.
Rewards
SPARKS, spins, raffles and referral codes.
Web app and Terminal
app.thorwallet.org in the browser and as a desktop app.
General
Missing balances, support, privacy, the Swiss IBAN account and retired features.
Talk to a person.
Chat in the app
Support chat is inside THORWallet, around the clock. It is the fastest way to get help with your own wallet, swap or card.
How to reach support →Write to us and include what you did, what you expected and what happened. A transaction link helps.
info@thorwallet.org →Stay safe
Support will never ask for your recovery phrase, your vault backup or a payment. Anyone who does is not THORWallet.
How to spot a scam →Learn the basics.
Plain-language guides to swaps, self-custody, vaults, cards and trading.