General questions

Short answers to the questions people ask first. Each answer links to the article with the details.

About THORWallet

What is THORWallet

A self-custody (non-custodial) wallet for many blockchains. It runs on iPhone, Android, in the browser at app.thorwallet.org and as THORWallet Terminal on Mac and Windows. It is built in Zug, Switzerland, and has been shipping since 2021.

What can I do with it

• Send, receive and hold crypto. See Getting started with THORWallet.
• Swap coins across chains. See How swaps work.
• Protect funds with Multi-device vaults.
• Lend and stake in Earn.
• Trade Perpetuals and Tokenized stocks.
• Spend with the THORWallet Card.
• Collect in-app rewards. See Raffles and rewards.

Keys and backups

Does THORWallet hold my coins or my recovery phrase

No. Your keys stay on your devices, and THORWallet cannot move, freeze or recover your funds. See How self-custody works in THORWallet.

What is a recovery phrase

A list of words that controls a seed wallet. A wallet created in THORWallet has 12 words. Anyone who has the words has the funds. See How to back up your recovery phrase.

What happens if I lose my phone

Restore the wallet on a new device with your recovery phrase. See Restore a wallet from a recovery phrase. Without a backup, the wallet cannot be recovered.

What is a vault

A wallet where several of your own devices must sign together, for example 2-of-3. It has no recovery phrase. Each device has its own backup file. See Multi-device vaults.

I forgot my PIN

The PIN cannot be reset. See PIN, Face ID and fingerprint unlock.

Networks and devices

Which networks and tokens are supported

Bitcoin, Ethereum, Solana, XRP, Dogecoin, Litecoin, Bitcoin Cash, TRON, BNB Chain, Avalanche, Arbitrum, Base, Cosmos, THORChain, Maya, Sui, Stellar, Zcash, Dash, NEAR, Monero and more. See Supported networks and tokens.

What does EVM mean

EVM stands for Ethereum Virtual Machine, the system that runs smart contracts on Ethereum. EVM-compatible networks such as BNB Chain, Avalanche, Arbitrum and Base run the same kind of contracts and use the same address format. One address works on all of them, but each network has its own balances.

Can I use THORWallet on a computer

Yes. See Use THORWallet in your browser and Install THORWallet Terminal on Mac and Windows.

Can I connect THORWallet to other apps

Yes, with WalletConnect. See Connect to dapps with WalletConnect.

Availability and cost

Is THORWallet available in my country

You can install the wallet from the App Store and Google Play. Some features are not available in every country. The THORWallet Card depends on your country and on identity verification. Perpetuals, tokenized stocks and buying crypto with fiat are limited in some countries. Tokenized stocks are not available to US persons.

What does it cost

Installing the app, creating a wallet, holding and receiving are free. Swaps under $100 carry no THORWallet fee. Above that the fee depends on your Community Tier. Network fees are separate. See the fees page and Swap fees and how to lower them.

Problems and support

My balance or token is not showing

See Balance or token not showing.

My swap has not arrived

See My swap is stuck, delayed or refunded.

Someone asked for my recovery phrase

That is a scam. Support will never ask for your recovery phrase. See Stay safe from scams.

How do I contact support

Use the chat inside the app or write to info@thorwallet.org. See Contact support.

I read about a feature that I cannot find

Some older features are no longer offered. See Retired features.

Related

• How self-custody works in THORWallet
• Balance or token not showing
• Contact support
• Privacy and your data
• Is THORWallet safe and legit?

Common questions