Your recovery phrase and keys stay on your device. THORWallet has no account for your wallet, so there is nothing to delete on a server for it. To access or delete personal data such as card verification data, write to info@thorwallet.org.
On this page
This page is a short summary in plain words. The binding text is the Privacy Policy. The controller is named there.
What stays on your device
- Your recovery phrase and private keys. They are created on your device and stay there.
- Your PIN. THORWallet has no copy and cannot reset it.
- The shares of a vault. Each one stays on its device.
THORWallet never receives these, so it cannot hand them to anyone.
What is processed
| Data | When | Note |
|---|---|---|
| Public wallet addresses and transactions | Whenever the app loads balances, prices, quotes or history | This data is public on the blockchains. |
| IP address, device and usage information | When you use the app or the website | Described in the Privacy Policy. |
| Email address and what you write | When you contact support or subscribe to news | Used to answer your request. |
| Identity documents, proof of address, selfie | Only if you apply for a service that needs identity verification, such as the THORWallet Card | Collected in the app and passed to the card issuing partner, which carries out the verification. |
Blockchains are public. Anyone who knows your address can see its balance and history in a block explorer. THORWallet does not control that.
Cookies on the website
The website shows a banner with Allow analytics and Decline. Google Analytics is loaded only after you allow it, with shortened IP addresses. Your choice is saved in your browser. To change it, clear the site data for thorwallet.org and choose again.
Notifications
In the app, open Settings, then Notifications, to choose which push notifications you get, for example transaction, price alert or promotion notifications.
Delete a wallet, the app or your data
| You want to | What to do | What happens |
|---|---|---|
| Remove one wallet from the app | Settings, Manage Wallets, tap the three dots next to the wallet, then Delete | The wallet is removed from this device. The funds stay on the blockchain. |
| Remove the app | Delete it from your phone | The wallets stored in the app are removed from the phone. |
| Access or delete personal data | Write to info@thorwallet.org | THORWallet answers your request. It may ask you for more information before it can act on it. |
Before you delete a wallet or the app, make sure you have the recovery phrase or the vault backup files. Without them the funds cannot be reached again.
Things that cannot be deleted:
- Transactions on a blockchain. They are public and permanent.
- Data that the law requires THORWallet or its card issuing partner to keep for a certain time, for example verification records.
Your rights
You can ask which personal data THORWallet holds about you, have it corrected or deleted, and withdraw a consent you gave. Send the request to info@thorwallet.org. The details are in the Privacy Policy.
Support will never ask for your recovery phrase, also not to "confirm" a deletion request.
Related
- How self-custody works in THORWallet
- Contact support
- Stay safe from scams
- PIN, Face ID and fingerprint unlock
Common questions
How do I delete my THORWallet account?
A self-custody wallet has no account. You can delete the wallet from the app or delete the app. For personal data, for example from card verification or support chats, send a request to info@thorwallet.org.
Does deleting the app delete my funds?
No. Your funds stay on the blockchain. Deleting the app removes the wallet from the phone, so you need your recovery phrase or vault backup files to use the funds again.
Can I delete my transaction history?
No. Transactions are stored on public blockchains and cannot be changed or removed by anyone.
Does the website track me?
The website loads one analytics tool, Google Analytics, and only after you choose Allow analytics in the cookie banner. If you choose Decline, it is not loaded.
Can I have my verification documents deleted?
Write to info@thorwallet.org. Some data must be kept for a period that the law sets, and the card issuing partner is responsible for its own records.
Thank you.
Sorry about that. Chat with support inside the app, or write to info@thorwallet.org. Support will never ask for your recovery phrase.