THORWallet is protected by a 6-digit PIN and, if you turn it on, Face ID or fingerprint. A forgotten PIN cannot be reset. You remove the app, install it again and restore your wallet from your recovery phrase or vault backups.
On this page
THORWallet asks you to choose a 6-digit PIN when you set up your first wallet. The PIN protects the app on this device. THORWallet has no copy and cannot reset it. The app asks you to unlock when you open it and to confirm before sensitive actions.
Turn biometrics on or off
- On the wallet home screen, tap the gear icon to open Settings.
- Under Security, tap Biometrics.
- Tap Activate and confirm with Face ID or your fingerprint.
To turn it off, open the same screen, tap Deactivate and confirm with Disable. You then unlock with your PIN only.
Change your PIN
- Open Settings.
- Under Security, tap Change Password. The screen is called Change PIN.
- Tap Change Password and enter your old PIN.
- Enter the new 6-digit PIN, then enter it again to confirm.
Change the PIN in private. Do not reuse your phone's unlock code or your card PIN.
Auto lock
Auto lock locks the app after a period without activity. Open Settings, tap Auto Lock under Security and choose after how long the app locks. A short time is the safer choice.
If you enter the wrong PIN
After several wrong attempts in a row the PIN keypad locks and shows Locked for with the time left. The wait gets longer with further wrong attempts. Wait until the time is over, then enter the correct PIN.
If you forgot your PIN
There is no "forgot PIN" option and THORWallet cannot reset the PIN for you.
- Find your recovery phrase, or for a vault the backup files of your devices.
- Delete the THORWallet app from the phone.
- Install it again from the download page.
- Restore your wallet and choose a new PIN. See Restore a wallet from a recovery phrase.
Deleting the app removes the wallets stored in it. Do this only if you have your recovery phrase or your vault backup files. Without them the wallet cannot be recovered.
Messages you may see
| Message | What it means | What to do |
|---|---|---|
| Biometry locked | The phone blocked biometrics after too many failed tries. | Lock the phone and unlock it with the phone's own code. |
| Biometrics not available | The phone has no Face ID or fingerprint set up. | Set it up in the phone settings, then tap Activate again. |
| Secure storage unavailable | The app could not open its secure storage. Your data is intact. | Restart or update the app. If it keeps happening, contact support before you reset anything. |
| Update THORWallet | Your wallets were saved by a newer version of the app. | Install the latest version. Do not delete the app. |
Support will never ask for your recovery phrase or your PIN.
Related
- How self-custody works in THORWallet
- Restore a wallet from a recovery phrase
- Stay safe from scams
- Contact support
Common questions
I forgot my PIN. Can support reset it?
No. The PIN protects the app on your device and THORWallet has no copy of it. You delete the app, install it again, restore the wallet from your recovery phrase or vault backup files and choose a new PIN.
What happens after wrong PIN attempts?
After several wrong attempts in a row the keypad locks for a while and shows the time left. The wait gets longer with further wrong attempts.
How do I turn Face ID or fingerprint on?
Open Settings, tap Biometrics under Security and tap Activate. Your phone must have Face ID or a fingerprint set up.
Does the PIN protect my funds if someone has my recovery phrase?
No. The PIN only protects the app on this device. Anyone with your recovery phrase can restore the wallet on another device.
Thank you.
Sorry about that. Chat with support inside the app, or write to info@thorwallet.org. Support will never ask for your recovery phrase.