You need a valid passport or national ID card, a selfie and a proof of address in your name that is not older than 3 months. The verification runs in the mobile app in two parts, and the card partner Unblock reviews the documents.
On this page
The THORWallet wallet needs no identity check. The THORWallet Card does, because a payment card must meet anti-money-laundering (AML and KYC) requirements. You do the verification once, in the mobile app, and the card partner Unblock reviews it and makes the final decision.
What you need
- A valid passport or national ID card. Expired documents are rejected.
- A proof of address in your full name, with the same address you enter in the app, issued in the last 3 months.
- A mobile phone number and an email address. The app sends a code to each.
- A backed-up seed wallet in the THORWallet mobile app.
- Camera access. The app also asks for access to photos and to your location.
Part 1: your details
- In the Cards tab, choose your plan and tap Start on the Verification process screen.
- Allow access to photos and to location.
- Enter your general information: first name, last name, date of birth and country of residence.
- Enter your address. Type it exactly as it appears on your proof of address.
- Check your data, tick the declarations and continue.
- Enter your mobile number and type the code from the text message.
- Enter your email address and type the code from the email.
On the first screen you can tick an optional box that saves your encrypted documents, so you do not have to verify again for other THORWallet services. You can withdraw this consent at any time.
Part 2: your documents
- Identity document. Choose Passport or ID Card and take the photo. For an ID card you photograph the front and the back. The photo must be sharp, with readable text, the whole page visible and a flat background.
- Selfie. Take it yourself with the front camera. No sunglasses, hat or face mask.
- Proof of address. Choose Utility bill, confirm the requirements and upload the document. If the app points out a problem, fix it before you continue.
- Financial information. Answer the questions about your profession, employment, income, expected balance, source of funds and intended use.
- Review. Check everything on Review & Submit and tap Submit.
Photos that do not meet the requirements delay the verification by several days. Take a new photo instead of sending a blurry one.
After you submit
The app confirms with "Verification submitted" and the Cards tab shows Verification in progress. When the review is done it shows Verification completed. Tap Get your card.
Unblock makes the final decision on every document. Sending the same file again does not change the result.
Accepted proof of address
The document must be in your name, show exactly your registered address and be issued in the last 3 months.
| Accepted | Not accepted |
|---|---|
| Utility bill: electricity, water, gas, heating, landline telephone or home internet | Mobile phone bills or subscriptions |
| Extract from a public register (resident or commercial register) | Bank or insurance statements |
| Official letter from a public authority, tax invoice or government-issued certificate (registration certificate, proof of residency) | Tax assessment notices |
The PDF from your provider is the best option. A clear photo or scan of the whole page also works.
Raise your limits with full verification
After the first approval your card runs on Light verification, with a lower monthly limit until your full verification is approved. The app shows your current limit under Limits. To use the limits of your plan:
- Open your card and tap Limits.
- Tap Increase your limits.
- Choose a verification method and continue.
- The sheet shows Limit increase pending until the review is done. After approval you can raise your monthly limit up to the limit of your plan.
The app offers the available methods and guides you through the one you choose.
If a document is rejected
The Cards tab shows Verification rejected. Tap Review documents. The app names the document, the reason and what to do, for example:
- Address does not match: send a document that shows your registered address.
- Name does not match: send a document issued in your full name, as on your identity document.
- Older than 3 months: send your latest bill.
- Hard to read, glare or part missing: take a new photo in even light with all four corners visible.
- File could not be read: upload the original file.
If you have no utility bill in your own name, use one of the other accepted documents, for example an extract from the resident register or an official letter from a public authority. If you have none of these, ask support in the in-app chat which other documents are accepted.
Support is available in the chat inside the app. Support will never ask for your recovery phrase.
Related
Common questions
Why do I need to verify my identity for a self-custody wallet?
The wallet itself needs no verification and stays self-custody. The check is only for the card, to meet anti-money-laundering (AML and KYC) requirements.
Which proof of address is accepted?
A utility bill for electricity, water, gas, heating, landline or home internet, an extract from a public register, or an official letter or certificate from a public authority. It must show your name and registered address and be issued in the last 3 months.
Is a bank statement or a mobile phone bill accepted?
No. Bank and insurance statements, tax assessment notices and mobile phone bills are not accepted as proof of address.
How do I verify my address?
With a proof of address. Choose the Utility bill option and upload one of the accepted documents.
How do I raise my card limits?
Open Limits on the card and tap Increase your limits, then follow the steps in the app.
What happens if a document is rejected?
The Cards tab shows Verification rejected. Tap Review documents, read the reason and upload a new document. Each rejected bill adds several days.
Thank you.
Sorry about that. Chat with support inside the app, or write to info@thorwallet.org. Support will never ask for your recovery phrase.