Open the Cards tab and select your card. The buttons Freeze, Change PIN, Limits and Top Up are under the card, the card details are on its back, and the settings icon opens payment settings, statements and Apple Wallet.
On this page
Everything you need for the daily use of your THORWallet Card is on the card screen in the Cards tab. Under the card you find Freeze, Change PIN, Limits and Top Up. The settings icon at the top opens Card settings.
In the web app: connect the wallet that holds the card and open Card. You manage the card there after you confirm in your wallet.
Show the card details
- Open the Cards tab and select your card.
- Tap the card to turn it over.
- Tap the eye icon and confirm when the app asks.
- THORWallet shows the card number, the expiry date and the CVV. Tap the copy icon to copy the card number.
The details are hidden again when you leave the screen. Look at them in private.
Freeze and unfreeze
- Tap Freeze under the card.
- Confirm with Freeze.
While the card is frozen, payments and ATM withdrawals are declined. Your balance stays. To use the card again, tap Unfreeze and confirm.
Change the PIN
- Tap Change PIN under the card.
- Follow the steps in the app and choose a new PIN.
The app confirms with "PIN changed successfully". The card PIN is used at payment terminals and ATMs. It is not the passcode of your THORWallet app.
Card settings
Payment settings
- Tap the settings icon on the card screen to open Card settings.
- Under Payment settings, switch ATM withdrawals, Contactless or Online transactions on or off.
The app may ask you to confirm a change. To stop every payment at once, including phone-wallet payments, use Freeze.
To cap your spending, use Limits. See Card fees and limits.
Export a statement
- Open Card settings and tap Export statement.
- Choose the month.
- Tap Share PDF.
The statement lists the opening balance, total loaded, total spent, closing balance and all transactions of the month. It is a transaction summary, not a tax document.
Add the card to Apple Wallet
- Open Card settings and tap Add to Apple Wallet.
- Tap Copy card number.
- Open the Wallet app on your iPhone and tap +.
- Choose "Debit or Credit Card", then "Enter Card Details Manually".
- Paste the card number and follow the steps.
The app has no guide for Google Wallet.
Activate a physical card
The Premium plan includes a physical card. When you order it, you enter your delivery address and choose a 4-digit card PIN. Shipping is included in the price. Until it arrives, the card screen shows "Your card is on its way".
- When the card arrives, tap Activate Card.
- Enter the Last 4 digits of the card number and the CVV printed on the card.
In the current app version Premium shows Coming soon, so a new physical card cannot be ordered yet.
Lost or stolen card
- Tap Freeze right away. No payment goes through while the card is frozen.
- Contact support in the chat inside the app, or at info@thorwallet.org.
- Check Card Activity for payments you do not recognise and tell support about them.
Support will never ask for your recovery phrase.
Related
Common questions
Where do I find my card number and CVV?
Tap the card to turn it over, tap the eye icon and confirm when the app asks. The app then shows the card number, expiry date and CVV.
I forgot my card PIN. What now?
Tap Change PIN under your card and follow the steps in the app to choose a new PIN.
Does freezing the card remove my balance?
No. While the card is frozen, payments and ATM withdrawals are declined. Your balance stays and you can unfreeze at any time.
Can I use Apple Pay?
Yes. Card settings has an Add to Apple Wallet guide. You copy the card number in the app and add the card manually in the Wallet app.
Can I use Google Pay?
The app only includes a guide for Apple Wallet. It has no guide for Google Wallet. If adding the card there fails, contact support in the in-app chat.
What do I do if my card is lost or stolen?
Freeze the card in the app right away, then contact support in the in-app chat.
Thank you.
Sorry about that. Chat with support inside the app, or write to info@thorwallet.org. Support will never ask for your recovery phrase.