Most swaps finish within minutes. The app shows the route, the estimated time and all fees before you confirm. A swap cannot be cancelled once it is sent, and a route that cannot execute a swap refunds the coin you sent.
On this page
Short answers to the questions support hears most often. Each answer links to the article with the details.
Time and status
How long does a swap take
Most swaps complete within a few minutes. It depends on the route and on how fast the sending chain confirms. A swap from Bitcoin takes longer than a swap from Solana, and a streaming swap can run for several hours. The route list shows the estimated time for every route.
Read more: Streaming swaps.
My swap has not arrived
Open Activity, tap the swap and check which step is still pending. A pending swap is usually still running. If it shows Refund, the coin you sent has been returned to your sending address.
Read more: My swap is stuck, delayed or refunded and How to track a swap.
Can I cancel or change a swap
No. A swap is an on-chain transaction. After you tap Swap it cannot be cancelled, changed or sped up, by you or by THORWallet. Check the coin, the chain and the amount on the review screen.
Fees and amounts
What fees apply
- Network fee of the chain you send from, paid in its native coin.
- Route fees, including the outbound fee that is taken from the amount you receive.
- THORWallet fee: none under $100. Above that it depends on your Community Tier and the size of the swap.
Read more: Swap fees and how to lower them.
Is there a minimum amount
There is no single minimum. Each route has its own, and it changes with network fees. When your amount is too low, the app shows Minimum swap: and a Use Min button.
Why did I receive less than expected
Prices move while a swap runs, and the outbound fee of the route is taken from the amount you receive. The route cannot pay out less than the minimum shown in the fee details. If it could not reach that minimum, it would refund the swap.
Problems
Why can I not swap
The three usual reasons: you do not hold the native coin for the network fee, the amount is below the minimum of the route, or the route is paused. The message on the swap screen names the reason.
Read more: Swap error messages and how to fix them.
I swapped to the wrong chain
A token such as USDT exists on several chains, and each one is a separate asset. THORWallet does not change your selection. If you received the token on a chain you did not want, the coin is in your wallet on that chain. Make a second swap to move it to the chain you need.
Routes and settings
Can I choose the route
Yes. Tap the route bar on the swap screen to open Routes. Sort by Best Price, Fastest, Decentralized or Privacy and tap the route you want.
Read more: Swap routes compared.
What is slippage tolerance
The largest price difference you accept between the quote and the executed swap. The default in the mobile app is 3%. Change it with the settings icon on the swap screen.
Read more: Slippage and price impact.
More options
Can I swap to another wallet or to an exchange
Yes, on most routes. Do not swap straight to an exchange deposit address that needs a memo or tag.
Read more: Swap to another address.
Can I swap at a price I choose
Yes, with a limit order in the mobile app.
Read more: Limit orders.
Can I make a swap private
On supported pairs. Use Make it private on the swap screen.
Read more: Private swaps.
Related
Common questions
How long does a swap take?
Most swaps take a few minutes. A swap from Bitcoin waits for Bitcoin confirmations, and a streaming swap can take several hours. Each route shows its estimated time before you confirm.
What does a swap cost?
Swaps under $100 carry no THORWallet fee. Above that the THORWallet fee is 1.25%, 0.5% or 0.2% depending on your Community Tier, and lower on large swaps. Network fees and route fees are separate.
Can I cancel a swap?
No. Once the transaction is sent it cannot be cancelled, changed or sped up.
What happens if a swap fails?
If the route cannot execute the swap, it refunds it. The coin you sent returns to the address you sent it from, minus network fees. If the transaction itself fails on-chain, your coins do not leave your wallet.
Why can I not swap even though I have enough coins?
You probably lack the native coin of the sending chain for the network fee, for example ETH for a token on Ethereum, or the amount is below the minimum of the route.
Where do I see my swap?
In Activity. Tap the swap to see each step and to open it in a block explorer.
Thank you.
Sorry about that. Chat with support inside the app, or write to info@thorwallet.org. Support will never ask for your recovery phrase.